CirrusPoint Solutions was established as a result of industry experts coming together to solve operational challenges and to enhance enterprise visibility through cross-domain monitoring and reporting. CirrusPoint connects the business and technology and provides the most accurate service level reporting across hybrid environments - both legacy and cloud-based assets. Our general purpose and cause at CirrusPoint is to help enterprise organizations evolve to a proactive state when it comes to keeping the environment online, running healthy, and producing reliable access for customers across all dependent services (network, virtual, cloud, voice, storage, applications, security, etc.).
The CirrusPoint team has deep-rooted experience in operational strategy and enterprise architecture which has been put into action in some of the most complex settings over the past two decades. CirrusPoint has taken the many years of experience and knowledge gained from our visionaries and experts and created highly consumable (and ready to use) dashboards and reports that extend across all aspects of technology business today. In producing solutions, CirrusPoint has focused on what's needed most to be effective: ease of use, short and simplified deployments, practical licensing, and reliable results.
The solutions and services provided by CirrusPoint solves many of the long-standing challenges that exist within IT, Operations, and Service Management. The ServiceDashboard solution provides the automated controls to tell you what's currently going on and who may be impacted and it comes integrated to leverage data from many existing sources such as fault, ticketing, and polling to provide the most functional views for operations and business leaders. CirrusPoint supplements and fills many technology gaps while updating and replacing less effective solutions. CirrusPoint has been considered the hidden gem in the industry and it offers an enterprise grade solution that scales with better capability and better cost along with the ability to correlate apps and infrastructure to the business. The solution is aligned to the most common organizational strategies and business requirements that exist in modern IT and is being used in the global Fortune 100.
Now is the time to become proactive and to send an email to firstname.lastname@example.org and find out what your organization has been missing in the enterprise architecture.
At CirrusPoint we take a customer-oriented, service-driven approach to understanding and solving key challenges. The CirrusPoint approach offers long-term sustainable results and a solution that everyone can benefit from even through organizational change. CirrusPoint offers the simplified approach instead of a complex big data project that never ends. CirrusPoint solutions are highly scalable and we invite and welcome any environment of any size to see what transformation feels like and how organizational culture can actually improve by using our solution.
There are some key aspects representing the CirrusPoint interaction with customers and partners:
Our strategy is collaborative. We consider our clients goals, objectives, and timeframes in-line with roadmaps and we deliver the expected results.
We commit to a succesful outcome and being available and accessible to our clients when they need us.
The foundation for joint success is based on creditability and our clients ability to show major gains - effectively and efficiently.
We work with passion and integrity and realize the shared benefit of providing excellent service and having enabled resources.
Hello and thank you for visiting CirrusPoint on the web. We are focused on keeping our website straightforward and to the point. CirrusPoint does not publish our secrets and intellectual property on the internet, however there's an important message for anyone in IT, Operations, or senior management that we would like to offer. If you have taken the time to read this, then perhaps you have a chance to catapult business to a new level of efficiency in the coming year and reverse the current trends that produce what we consider the reactive, "break-fix" environment that is so common today across the industry.
You may not even notice, but there is currently a cyclical trend taking place and a reversal in the industry that might be disturbing once you recognize it. It has to do with your overall strategy for enterprise monitoring, reporting, and service management. Most companies are repeating the same mistakes of the past when it comes to selecting tools and solutions and this can be damaging to brand reputation and it will also contribute to the diminishing roles across organizations over the next several years if we don't properly orchestrate our solutions, tools, and silo's together.
The unfortunate reality is that we seem to be going 30 years back in time with the approaches we use to buy solutions for service delivery and the efforts to keep all assets online and available, regardless of where they are. The common approach is to wait for something to break, monitor it with a tool, consolidate the events, and then open a ticket. In the past we'd rely on tools like Sitescope, Patrol, and Nagios for instrumentation, and consolidate events to OpenView, Spectrum, or Tivoli, and then open a ticket in Remedy or ServiceDesk.
Fast forward ahead and now we see sources like Splunk, AppDynamics, OpenStack, ServiceNow; and a whole slew of products trying to be the centralized consolidation point for IT. In many cases organizations have dropped some of the automated intelligence obtained from our past tools and discovery sources and now just dumping data into a lake or our ticketing systems - which seems to now represent the glorified trap and logfile consolidation point for some. Anyone can collect and consolidate data, but we must go well beyond that for real success and cost savings across operations. To top that off we have gone back to pushing the analysis and problem resolution down to our users and less qualified staff in remote locations. Many of the existing tools mentioned are valuable to the architecture but not capable of automating 'problem determination' and 'problem prevention' to support a better and more effective operations. CirrusPoint fills those gaps for them.
The real problem is that nothing has really changed. The whole process is reactive - we wait for something to break, then we 'collect', 'consolidate', and 'ticket'. The only thing that has changed are the tools we use to do it with and where that software might be running (i.e. in the cloud).
This cycle of reactive response will continue forever, even in the hyper-converged world until we acknowledge the cyclical trend and decide to fill the right gaps. This would include having the right approach to "cross-domain correlation and orchestration", a simplified presentation layer that 'everyone' can be in sync with, and the right resources to manage. Today we spend too much time "collecting" data. Then we consolidate all that data into a bucket, a CMDB, or a data lake and then then we celebrate with a cake, while the operations teams sits there and tries to figure out what to do with all of it or how to prevent. Maybe they should open another ticket for that?!?
We can have that cake and eat it too, but how about a piece for operations teams, the business leaders looking for reports, and for our customers looking for a better experience? CirrusPoint provides what's missing along with the essential automated intelligence needed to present a reliable and accurate picture of the end-to-end business impact.
Let's also keep in mind that during this whole process of major incidents, senior leaders are asking for visibility, reports, mobile access, etc. because jobs depend on knowing what's going on. What's provided today is typically several myopically disconnected views that are only partially true and completely based on reactive output such as tickets and faults. They don't accurately represent real-time business impact. Even more painful is how long executive teams have to wait for those insights and their reports.
To survive in IT today we need to know how the services we support are performing at multiple layers and along the way. Orchestration across IT and Service Management includes things like automated discovery, abstraction models, automated analysis, and visualization. These exist in the industry, but only in small numbers and there is a huge gap between what is great and what is average along with what can be extended effectively across the hybrid environment. These are also the pieces that are NOT easily understood so they often get overlooked during the sales process by management teams who are just focused on data 'consolidation' or data 'collection'. Hence the incomplete picture we have across internal silo's.
To learn more it may be beneficial to check out the August 2017 Vendor Landscape report that Forrester group released titled "Cognitive Operations: The AI Version of IT Operations Management and Application Performance Management" which featured CirrusPoint as a profiled solution provider.
In the industry today, we believe that following from behind and using solutions that the vast majority have already discovered is not "innovative". With all the established vendors and tools on the market, it's typically easier to follow a herd, but what's really missing is the realization that there are new methods in market that can quietly advance your initiatives at a much faster pace than your competitors. You just have to be willing to explore them. If you would like some help in building the most effective ITSM architecture - there are people in the industry who know how and can help. They are just not the standard vendors you would expect. The experience and action is left for you by making contact with CirrusPoint today.
Thanks for reading and all the best to you from CirrusPoint with your service management initiatives this year and beyond.
CirrusPoint provides a non-disrupted layer of visibility in parallel and over existing solutions currently in place to convert 'reactive' to 'proactive' and reduce incidents that impact the enterprise today.
To learn more about CirrusPoint or see the solution in action, please contact us
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