CirrusPoint Solutions - Enable the organization to become proactive with Performance Analytics.

Solutions 

The Software...

CirrusPoint Solutions offers clients a new level of visibility through the use of our enterprise reporting and analytics software called "ServiceDashboard".

Inspired from a strong demand for consolidated end-to-end visibility, CirrusPoint's "ServiceDashboard" provides top-down service-based reporting (Health & Availability) for corporate infrastructure, network, and mission critical applications; in both physical and virtual environments. It also offers an advanced ready-to-use reporting engine with tons of reports.

ServiceDashboard displays real-time data as well as historical and predictive trends that will help your organization identify: chronic performance issues, availability reports, service level degradations, capacity constraints, impact to business, and will provide insight into the operational effectiveness of fault management, ticketing, and remediation.

CirrusPoint is an official EMC/Dell partner and also Certified in the ServiceNow App Store. CirrusPoint is integrated with many of the enterprise monitoring solutions on the market today including Solarwinds, Splunk, AppDynamics, and many others. The solution can be offered as a service and it provides an operational and business layer over all your tools that are trying to be more than the domain specific instrumentation they were originally created for. The solution also integrates with your data repositories, CMDB’s, and data lakes.

The Solution...

CirrusPoint offers an enterprise-class solution that solves many of the challenges today created today from corporate initiatives to outsource and establish hybrid environments. In this new era of transformation, what remains to be seen is the appropriate level of business transparency into applications, operations, service delivery, and how we handle risk, and how customers are experiencing service.

Now more than ever there is a need to validate and analyze data with ready-to-use analytics and automated approaches to gather, analyze, and display the output. The ServiceDashboard solution was created to enable organizations to become more proactive and reduce the number of interactions over issues that could have been prevented. The solution provides the information needed to better understand the overall health and how services are being impacted in real-time.

The ServiceDashboard provides reports and a presentation layer that is highly visual and purposeful to multiple layers of an organization including: operations, line of business owners, application teams, domain administrators, system and application users, as well as business executives such as the CIO and management over shared services. A wide range of reports are available that expand across various levels of technology and hybrid assets including systems, network, virtual environments, application services, and business impact.

The Approach...

At CirrusPoint we like to keep it simple because that’s what most organizations want in a solution these days. We provide software that allows the most critical parts of the business to become informed however the approach is simplified and does not require the user to be an engineer to know that a key service is on a downward trend and customers are about to experience a degraded state of performance, risk, or possibly an outage.

CirrusPoint uses an approach that is extremely valuable to organizations today by leveraging existing investments in tools/data sources where possible and integrating with the CMDB's and service desk solutions from vendors such as ServiceNow and others.

The CirrusPoint automated approach ensures that ROI can be attained shortly after you begin using the solution. The automated approach applies to collecting data as well as providing dynamically generated dashboards for each line of business, technology domain, or site location. The CirrusPoint approach saves both time and money. ServiceDashboard also provides unique capabilities for reporting on the logically breakdown of discovered assets as well as business applications and geographical resources.

The Results...

CirrusPoint provides the results and the output that organizations have been chasing for many years with many different tools and approaches. Once the organization experiences the CirrusPoint approach, the business of IT becomes healthier and the gaps become filled in the corporate architecture by finally connecting the business to IT and Operations. The benefits are aligned to:

Improved customers perceptions and experience

– by showing credible and trustworthy information on the health of customer applications and services. Reduce operational costs by providing direct access to customers for self-servicing data needs.

Reduce ticket and event counts

– by solving health and performance issues before they become higher impact availability issues.

Reduce downtime and cost of outages

– by enabling the entire organization (not just operations) to become more proactive in reacting to notifications from ServiceDashboard that a service has become degraded, at risk, or has potential of failing.

Turn Operations into a proactive, responsive machine

– by enabling them to respond to what’s important and what’s impacting customers. Allow them to prioritize issues better and provide them with the ability to eliminate the costly impact from extended downtime by ‘missing events’ in their console view. Provide teams the ability to quickly identify a root-cause – prior to opening a ticket.

Leverage existing sources of data more effectively

– by simplifying the integration and applying the appropriate presentation layer over the data. A lot has been spent today on tools, discovery sources, data mining, and many other initiatives. A ‘major’ differentiator for CirrusPoint is that we help organizations capitalizes on previous investments by transforming data into actionable information that will improve operations and help the business side in a way never seen before. Use the new found visibility to take control of the organization.

Scale with the Enterprise

– by using a solution that has proven scalability and the ability to grow with you over time. No environment is too big for CirrusPoint. Let us show you some metrics. We can also talk about the managed services options. We think you will be impressed.

Know the real story on the apps

– by bringing in the missing piece of proactive monitoring. All the past and current efforts to map out the applications and populate inventory systems and CMDB’s can be leveraged more effectively. (or we can help you do it better). CirrusPoint provides the functional view that’s missing today and the ability to display down to the port and process level while aligning to the business service and the customer. ServiceDashboard covers all aspects of performance monitoring (infrastructure, virtual, application) while providing a correlated top-down approach to consuming data.

Reduce overlap in tools and cost of maintenance

– by using a more informative solution with consolidated capabilities that costs way less and is much easier to use. Remove the complexity - CirrusPoint is easy when compared to other tools in all categories including general use, user acceptance, configuration, admin, and support. The ServiceDashboard can be offered as a cloud-based solution (PaaS) and offers huge cost benefit, a high rate of return, and high acceptance rate within the enterprise.

Effectively measure operational services and support

– by having unique quality of service metrics from CirrusPoint which considers the elements from both fault management and ticketing systems to produce an accurate picture of how operational MTTR is aligned to outages and actual repair times.

General Use ROI & Deployment

CirrusPoint offers an accelerated return on investment by providing the ability to recognize all these results in an accelerated timeframe- often measured in weeks - not months. CirrusPoint believes it shouldn’t take a monumental effort to deploy a solution and connect with desired state objectives and outcomes. CirrusPoint has eliminated much of the high cost and lengthy deployment cycles associated with big data projects today and offers streamlined solution that can be used right away. ServiceDashboard has a unique ability to align to virtually any industry or business type. ServiceDashboard was developed from of years of firsthand experience in some of the largest enterprise settings. Industry leaders embracing CirrusPoint have gained valuable credit for using ServiceDashboard to accomplish their business and operational goals.

Is innovation part of you strategy? Are you ready to explore the ServiceDashboard? Please contact CirrusPoint Solutions to get started. Contact Us