Having an understanding of how services are performing (both past and present) is the best way to plan, prepare, and identify what customers need and how they might be impacted by changes across IT and workload policies. CirrusPoint is proud to offer an innovative and self-servicing approach for KPI dashboard reporting and enterprise monitoring tools.
Our ServiceDashboard enterprise software can be used for a variety of business objectives, so let’s take a closer look at some of the benefits it offers.
Integrated SaaS Solution & Ready-to-Use Reporting
There’s a lot to keep track of if you are an enterprise executive at a large organization… Where’s the root-cause impact and cost drainage? Who’s accountable? How do I plan and prepare for capacity, performance, and change while avoiding security risk?
Having a centralized perspective that’s easy to use and leverages KPI’s across all areas and asset classes on a single/shared screen (or report) is how to become proactive as an organization. CirrusPoint provides wide-ranging coverage and end-to-end reporting in a multi-cloud enterprise environment across network, voice, virtual, SDWAN, converged infrastructure, and mission-critical applications.
Having real-time data, in addition to historical information enables clients to analyze, prepare, and correct service and performance issues as they begin to surface, and on their own. ServiceDashboard also provides insights into the ticket handling and management of customer incidents and faults across their enterprise ITSM platforms and all the service providers in effort to improve customer resolution, response, and preventability.
A Cross-Platform & Multi-Cloud Solution
ServiceDashboard is compatible in a multi-cloud environment and monitors and reports across a massive library of vendor devices. The solution is also pre-integrated with most of the commonly used enterprise tools and data sources and enables the automated intelligence to correlate and detect root-cause.
It’s designed to replace or enhance domain-specific tools and operates in the ecosystem of solutions from providers like Solarwinds, AppDynamics, Splunk, NNM, Tivoli, Netcool, etc. It’s effectively used as a precursor to solutions like ServiceNow and Remedy for automating the RCA ahead of creating incidents and provides the real-time business impact analysis. There’s lots of cost savings from using a modern architecture that consolidates tools/sources and also improves usability and collaboration.
Proven and Measurable Results
With CirrusPoint, orchestration comes with validation. ServiceDashboard completes the architecture by measuring the results and the operational quality of service being delivered. The solution reports more accurately and timely than any ITSM based ticking solution since it helps with the ability to correlate and analyze prior to tickets. Improvements are validated through having reduced incidents in operations, better executive oversight for planning, and an elevated customer experience.
CirrusPoint connects technology/data with proactive business meaning to help teams identify risk and impact. ServiceDashboard can help you gain the needed insight to keep business and operations running at peak performance.