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KPI Dashboards should offer transformational value on a large scale – not just insights

business dashboard, KPI dashboard

Dashboards are everywhere.  Almost every tool and software product today has one.   The good ones not only look cool, they are also functional, easy to navigate, and have actionable and meaningful purpose to them.  That’s extremely important, but also mostly obvious in today’s enterprise.  There are other important aspects that are often overlooked, but necessary for attaining a user base that’s willing to adopt the solution and all the benefits as a regularly part of their day.  For that we have put together a few points to consider.

Proactive Operational Response  

Business dashboard solutions should enable operational teams to provide more real-time response to any important issues impacting services delivered to customers. This includes proactive and automated notifications sent to mobile devices and interactive mobile dashboards. By enabling cross-functional teams to learn about real-time changes in performance or with security threats will help reduce and prevent major incidents from occurring.   With a focus on having real-time data along with historical trends in the same place can help Operations teams can better prioritize response and reduce tickets and MTTR.

Access to problems, not just symptoms 

KPI dashboards must have the intelligence built in to separate actionable “ticket-worthy” data from all the many symptoms being generated across the enterprise.  Too much noise goes into the ITSM platforms today and that extra noise has a major impact on operations and the credibility of reporting and data analytics overall.  Users trust and use solutions that are accurate. They also want to be able to correlate data across disparate boundaries and weed out the symptoms before creating alarms and tickets in their ITSM platforms.

Top-Down along with Bottom-Up is a winning approach 

Single-pane-of-glass dashboard and KPI solutions will have the most impact if you are able to view both the logical and physical perspective of business/technology from different angles.  The technical staff may need to search for things by device, circuit, capacity, or performance whereas other parts of the business may just want the top-down logical view of how their service or location is being impacted by those underlying things.  There’s a benefit to this approach in that it aids in building a collaborative culture more organically because of the sense of transparency created across all global dependencies, services, and users.

Integration, Automation and Abstraction Layer 

Integration and ease of integration are major considerations for building a centralized KPI Dashboard for different lines of business and parts of the business. A consolidated approach requires ability to bring in useful data from other sources more easily and aligned to a semantic-based data model in effort to correlate and analyze information more effectively.  Also, the flow and analysis of data can be completely automated with the right approach.

CirrusPoint can help!   

 There are more tools now than ever before and the complexities have only grown with all the new transformational initiatives surrounding AI, Cloud, Machine Learning, Data Analytics, etc…  Having visibility across all assets and services is not only useful for making quick and accurate decisions, it’s required today for keeping corporate leadership informed on customer impact and on the service level and cost trends.

CirrusPoint can help if you are looking for a better way to track overall quality of service, manage hybrid assets, and monitor the KPIs in real-time.  Having a fully integrated KPI dashboard and robust set of enterprise monitoring tools available from CirrusPoint, can help you can orchestrate a complete and successful ITSM program on a global scale.

Let CirrusPoint streamline your enterprise architecture and simplify operations

Developed from the necessity for comprehensive end-to-end reporting across networks, critical systems, and corporate applications, CirrusPoint has been helping organizations accelerate transformation efforts and connect visually and more holistically with what’s going on across the business, IT, Operations, and with the services provided to customers through its dashboard and reporting solutions for enterprise KPI’s (Key Performance Indicators).

 Contact CirrusPoint to learn more about how to take your visibility to the next level.

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