CirrusPoint Solutions - Orchestration for Monitoring, Reporting, Preformance Management, Root Cause Analysis, and Service Level Analytics.

Solutions 

The Software...

CirrusPoint offers clients a new level of visibility through the use of our enterprise reporting and analytics software called "ServiceDashboard".

Inspired from a strong demand for consolidated end-to-end visibility and a simplified central point, ServiceDashboard provides service-based reporting (Health & Availability) for corporate infrastructure, networks, and mission critical applications; in both physical and virtual environments. It also offers an advanced ready-to-use reporting engine with tons of reports.

ServiceDashboard displays real-time data as well as historical trends for predictive analysis that will help your organization identify: chronic performance issues, service level degradations, capacity constraints, and impact to the business. The solution also provides insight into the operational quality of service and the effectiveness of fault management, ticketing, and remediation in effort to improve customer experience.

The solution is certified and integrated with many enterprise platforms including those from Dell, VMWare, ServiceNow, and many others. The ServiceDashboard solution is also providing a proven layer of business value in the enterprise by enhancing domain focused tools including Solarwinds, Splunk, AppDynamics, Smarts, and many others. The solution also integrates with existing data repositories, CMDB’s, data lakes, and others.

The Solution...

CirrusPoint offers a highly scalable enterprise-grade solution that solves many of the challenges today in corporate environment. As organizations look to automate digital transformation initiatives, what remains to be seen is the appropriate and shared level of transparency into applications, operations, service delivery, and how teams handle risk, and how customers experience service.

Now more than ever there's a need to validate and analyze data with simplified and ready-to-use analytics, reports, and dashboards. CirrusPoint fills that need along with an automated approach to collect, analyze, and display analysis with credibility. The solution was created to enable organizations to become more proactive and reduce the number of interactions over issues and ultimately, focus on preventing them. The solution provides the information needed to better understand the overall health and how services are being impacted in real-time across all dependent technology areas such as Network, VoIP, Virtual, SDN, Storage, Cloud, Applications, and IoT assets.

The ServiceDashboard solution provides automated reports and a highly visual presentation layer that's appropriate and purposeful to multiple layers of an organization including: operations, line of business owners, application teams, domain administrators, system and application users, governance leaders, as well as executives and C-level management over corporate-wide shared services. A wide range of monthly, weekly, hourly, and annual reports are available that expand across various levels of technology including on-prem/cloud assets.

The Approach...

The approach removes the complexities and provides a platform that allows the most critical parts of the business to become better informed. The simplified approach allows for all users to quickly spot potential impact to know that a key service is on a downward trend and customers are about to experience a degraded state of performance, risk, or possibly an outage.

CirrusPoint provides the monitoring instrumentation but also leverages existing investments in tools and data sourcing platforms. It also integrates with CMDB's and service desk solutions from providers such as ServiceNow and others.

The automated approach used by CirrusPoint ensures that ROI can be attained shortly after you begin using it. The automated approach applies to not only to analyzing data, but also by providing dynamically generated dashboards for each line of business, technology area, customer, or site location. The CirrusPoint approach saves a lot of time and money. ServiceDashboard also provides unique capabilities for reporting more logically on discovered assets as well as the ability to report by business applications and geographical reference.

The Results...

CirrusPoint offers results that are realized quickly; the ServiceDashboard solution provides the consumable user output that organizations have been seeking for many years. CirrusPoint excells when it comes to scope of end-to-end coverage, where technology-specific and legacy vendors fall short. CirrusPoint helps close the existing gaps in the corporate architecture and unify the business. The benefits are aligned to:

Improved customers perceptions and experience

– by showing reliable and accurate information on the real-time health of provided services. Operational costs are reduced by providing direct access for self-servicing data needs and the ability to proactively respond.

Reduce incidents, tickets, and event counts

– by solving health and performance issues before they become higher impact availability ones. Focus incidents on cross-domain root-cause, not disparate symptoms to reduce inciidents and the load on IT Operations and the service desk.

Improve Performance, reduce downtime and cost of incidents

– by enabling the entire IT organization to become more proactive when a service has become degraded, at risk, or has potential of failing.

Turn Operations into a proactive, responsive machine

– by enabling operators to respond to what’s really important and what’s impacting customers. Allow them to prioritize issues better and provide them with the ability to eliminate the costly impact from extended downtime or from ‘missing events’ in their console views. Provide teams the ability to quickly identify changes in performance and what the root-cause is – prior to opening a tickets and starting those "all-hands" sessions.

Leverage existing sources of data and tools more effectively

– by simplifying the integration and applying the appropriate presentation layer over the data. A lot has been spent today on tools, discovery sources, data mining, and many other initiatives. A ‘major’ differentiator for CirrusPoint is that we help organizations capitalizes on previous investments by transforming data into actionable, and meaningful information that will actually improve operations while enabling better decisions. Better visibility means better control of what's going on in the organization.

Scale at enterprise grade

– by using a solution that has been proven scale at large and can grow with you over time. No environment is too big or too small to make a difference using CirrusPoint.

Know the real story on the apps

– by bringing in the missing piece of proactive monitoring for internal and cloud applications. All the past and current efforts to map out the applications and populate inventory systems and CMDB’s can be leveraged more effectively for monitoring/reporting, or CirrusPoint can help you do Service Mapping the right way. CirrusPoint provides the functional views that are missing today with the ability to diagnose problems down to the port, process, and container level while aligning impact notifications to the business services and the customers being impacted. ServiceDashboard covers all aspects of performance monitoring (on any device or asset, physical or virtual; and any application) while providing a correlated top-down approach to consuming data.

Reduce overlap in tools and the cost of maintenance and support

– by using a more informative solution that consolidates a starting point across all tools for early warning and detection. Remove the complexities of problem management and become more preventative.

Effectively measure operational services and support

– by having unique operational quality of service metrics from CirrusPoint to improve decisions around Operations. Bridge the gaps between fault management, ticketing, and operations to report more accurately on SLA's, Availability, and on the true repair times across all sites.

General Use ROI & Deployment

CirrusPoint offers an accelerated return on investment by providing the ability to recognize these results described at an accelerated pace. CirrusPoint has eliminated the standard high cost and lengthy deployment cycles associated with big data projects and offers a very high value/high impact solution. ServiceDashboard was developed from of years of firsthand experience in some of the largest global enterprises. Industry leaders embrace CirrusPoint and gain credit for accomplishing business goals and objectives with successful outcomes and short timeframes.

Is innovation part of you strategy? Are you ready to explore the ServiceDashboard? Please contact CirrusPoint Solutions to get started. You will be happy you did. Contact Us