Learn More About Our Enterprise Monitoring Tools & KPI Dashboards

Solutions 

The Solution...

CirrusPoint offers clients a new level of visibility through the use of our enterprise reporting and analytics software called "ServiceDashboard". Inspired from a strong demand for consolidated end-to-end visibility and a simplified central point, ServiceDashboard provides service-based KPI reporting (Health, Availability, & Risk) for corporate infrastructure, networks, virtual systems, and mission critical applications.

ServiceDashboard provides both real-time anomaly detection as well as historical reporting on trends for performance, capacity and predictive analysis. The solution sits above the architecture and auto-connects with integration sources to provide a consolidated and cross-domain perspective of business impact. The solution is certified and comes integrated with many enterprise platforms including those from Dell, VMWare, ServiceNow, Splunk, Cisco, Cloud providers, and many others.

Additionally, ServiceDashboard provides valuable insights and comprehensive reporting into the operational quality of service across operational functions including fault management, service desk ticketing, and incident remediation.

The Experience...

CirrusPoint offers a highly scalable enterprise-grade solution that solves many of the challenges today in corporate environment. As organizations look to automate digital transformation initiatives, what remains to be seen is the appropriate and shared level of transparency into applications, operations, service delivery, and how teams handle risk, and how customers experience service.

Now more than ever there's a need to validate and analyze data with simplified and ready-to-use analytics, reports, and KPI dashboards. CirrusPoint fills that need along with an automated approach to collect, analyze, and display analysis with credibility. The solution was created to enable organizations to become more proactive and reduce the number of interactions over issues and ultimately, focus on preventing them. The solution provides the information needed to better understand the overall health and how services are being impacted in real-time across all dependent technology areas such as Network, VoIP, Virtual, SDN, Storage, Cloud, Applications, and IoT assets.

The ServiceDashboard solution provides automated KPI reports and a highly visual presentation layer that's appropriate and purposeful to multiple layers of an organization including: operations, line of business owners, application teams, domain administrators, system and application users, governance leaders, as well as executives and C-level management over corporate-wide shared services. A wide range of monthly, weekly, hourly, and annual reports are available that expand across various levels of technology including on-prem/cloud assets.

The Approach...

The approach removes the complexities and provides a platform that allows the most critical parts of the business to become better informed. The simplified approach allows for all users to quickly spot potential impact to know that a key service is on a downward trend and customers are about to experience a degraded state of performance, risk, or possibly an outage.

CirrusPoint provides the monitoring instrumentation but also leverages existing investments in tools and data sourcing platforms. It also integrates with CMDB's and service desk solutions from providers such as ServiceNow and others.

The automated approach used by CirrusPoint ensures that ROI can be attained shortly after you begin using it. The automated approach applies to not only to analyzing data, but also by providing dynamically generated dashboards for each line of business, technology area, customer, or site location. The CirrusPoint approach saves a lot of time and money. ServiceDashboard also provides unique capabilities for reporting more logically on discovered assets as well as the ability to report by business applications and geographical reference.

The Results...

CirrusPoint offers results that are realized quickly; ServiceDashboard provides consumable user output that can be used across the organizations. CirrusPoint excells over technology-specific legacy vendors when it comes to providing full end-to-end coverage. CirrusPoint helps close the existing gaps in the corporate architecture to unify IT the business. The benefits are aligned to:

Improved customers perceptions and experience

– by showing reliable and accurate information on the real-time health and availability of services. Operational costs are reduced by providing direct access for self-servicing reporting so users can respond more proactively.

Reduce incidents, tickets, and event counts

– by solving health and performance issues before they become higher impact availability ones. Focus repair and response efforts on the root-cause and not on disparate symptoms in effort to reduce incidents and improve operational effectiveness at the service desk. Know sooner and reduce MTTR by leveraging built-in capabilities for paging and escalation.

Improve Performance, reduce downtime and cost of incidents

– by enabling the entire IT organization to become more proactive when a service has become degraded, at risk, or at potential of failing.

Turn Operations into a proactive, responsive machine

– by enabling operators to respond to what’s really important and what’s impacting customers. Allow them to prioritize issues better and provide them with the ability to eliminate the costly impact from extended downtime or from ‘missing events’ in their console views. Provide teams the ability to quickly identify changes to performance and identify root-cause of it – prior to opening a tickets and starting those "all-hands" sessions.

Leverage existing sources of data and tools more effectively

– by simplifying the integration and applying the appropriate presentation layer over the data that's simplified and that everyone can use. A lot has already been spent today on tools, data collection and mining, and many other initiatives. A ‘major’ differentiator for CirrusPoint is that we help the business capitalize on previous investments by transforming data into actionable, and meaningful information that will improve operations while enabling better decisions. Better visibility means control and visibility of what's going on in the organization.

Scale at large with enterprise scalability

– by using a solution that has been proven scale at large and can grow with you over time. Cloud or on-prem, no environment is too big or too small to make a difference using CirrusPoint.

Know the real story on the apps

– by monitoring internal and cloud applications and applications more proactively. All the past and current efforts to map out the applications and populate inventory systems and CMDB’s can be leveraged effectively for enterprise monitoring/reporting, or CirrusPoint can help you do Service Mapping the right way and automate and accelerate. CirrusPoint provides the functional views that are missing today with the ability to diagnose problems down to the port, process, and container level while aligning proactive notifications to the business services and the customers being impacted. ServiceDashboard covers all aspects of performance/KPI monitoring (on any device or asset, physical or virtual; and any application) while providing a correlated top-down approach to consuming and using data.

Reduce overlap in tools and the cost of maintenance and support

– by using a more informative solution that consolidates and creates a starting point across all tools and sources for early warning and detection. Remove the complexities within problem, fault, and incident management and become more prevention focused.

Effectively measure operational services and support

– by having operational quality of service metrics from CirrusPoint to improve decisions around Operations. Bridge the gaps between fault management, ticketing, and operations to report more accurately on SLA's, Availability, and on the repair times across all sites.

General Use ROI & Deployment

CirrusPoint offers an accelerated return on investment by providing the ability to recognize these results described at an accelerated pace. CirrusPoint has eliminated the standard high cost and lengthy deployment cycles associated with big data projects and offers a very high value/high impact solution. ServiceDashboard was developed from of years of firsthand experience in some of the largest global enterprises. Industry leaders embrace CirrusPoint and gain credit for accomplishing business goals and objectives with successful outcomes and short timeframes.

Is innovation part of you strategy? Are you ready to explore the ServiceDashboard? Please contact CirrusPoint Solutions to get started. You will be happy you did. Contact Us